(Available to all Ford customers, including Retail, Fleet & Govt. customers)
24/7, 365 days per year
Should you require Roadside Assistance during a breakdown, call via our toll-free hotline 13 3673 (13 FORD) for support – 24 hours a day, 365 days a year, anywhere in Australia.
If you experience a flat battery, a jump-start or battery replacement will be provided under your roadside cover. For 12 months from the first date of vehicle registration, if your battery fails, we will replace it at no cost to you.
Out of fuel
Roadside Assistance will help with the provision of petrol or diesel, where available, to enable you to travel to the nearest re-fuelling facility or, alternatively, arrange a tow.2
A flat tyre will be changed (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged.2
Roadside Assistance will support where possible in opening your vehicle, including locating and delivering your spare keys (where applicable), or arranging a taxi to collect your spare keys, or a tow to the closest Ford Dealer provided adequate proof of ownership can be shown.2
For all non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive, please call 13 3673 (13 FORD) for assistance. Where applicable, a Service Patrol Vehicle will be dispatched to assist in mobilising your vehicle at the roadside.3
In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.2
Calling Roadside Assistance
In order for the Roadside Assistance team to better aid you, please have the following information ready to provide to the operator upon request:
- Your Name
- Registration number of the vehicle
- Precise location of the vehicle
- A brief description of the problem
- A contact phone number (where possible)
Where your vehicle has become bogged on a public or private road which is in a suitable state to traverse driving a two-wheel Patrol Service Vehicle, Roadside Assistance will extract your vehicle where possible and if safe to do so.
If your vehicle experiences a breakdown off-road such as in creeks, on beaches and in fields, Roadside Assistance will be provided, where possible and safe to do so, to rescue your vehicle. See link below for full description.
Caravan and Trailer Towing
Where your covered vehicle experiences a breakdown, a tow will also be arranged for any caravan, trailer or horse floats attached to the vehicle. This will be towed to safety, to the same destination as the vehicle, as required. Conditions apply, see link below for full details.
Personal Benefits more than 100km from home
If your vehicle experiences a non-collision, non-insurance mechanical breakdown whilst more than 100km from your home address, and a tow is arranged where the vehicle cannot be repaired on the same day, personal benefits such as accommodation, alternative transport and vehicle recovery are available to you.